Frequently asked questions
Where do you ship from?
We ship from our trusted fulfillment centers located in the United States and internationally. Your order will always be sent from the location that ensures the fastest delivery time.
How long will shipping take?
Processing Time: 1–3 business days
Shipping Time (U.S.): 5–12 business days on average
During holidays or high-volume periods, shipping may take slightly longer.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can also track your order anytime on our Order Tracking page.
Can I cancel or change my order?
We process orders quickly. If you need to make changes or cancel, please contact us within 12 hours of placing your order.
After that, we may not be able to modify your order.
What if my package is delayed or lost?
If your order is delayed beyond the expected timeframe or tracking hasn’t updated for several days, please contact our support team. We will assist you right away to resolve the issue.
What is your return & refund policy?
We offer 30-day returns for eligible items.
To start a return, simply contact us with your order number and reason, and we’ll guide you through the process.
Items must be unused, in original condition, and in original packaging.
Do you offer exchanges?
Yes! If you need a different color or size, we’re happy to help.
Reach out to our support team and we’ll assist you with an easy exchange process.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. Our store uses encrypted SSL security to protect your personal and payment information. We never store credit card details.
I still need help — how can I contact you?
You can reach our customer support team at:
📧 [hello@corecollectionluxe.com]
We typically respond within 24 hours on business days.